Cancellation & Refund Policy

Introduction

This Cancellation & Refund Policy applies to bookings, consultations, cupping sessions, co-roasting services, and roaster hire services provided by Cesar's Coffee Cup.

Cancellation Policy

Customers may cancel bookings subject to the following conditions:

• Cancellations made 3 days or more before the booking date are eligible for a full refund.
• Cancellations made within 2 days of the booking date are eligible for a 50% refund.
• Cancellations made less than 24 hours before the booking or failure to attend may not be eligible for a refund.

Refund Processing

Approved refunds will be processed through the original payment method. Processing times may vary depending on your payment provider or bank.

Booking Changes & Rescheduling

Requests to reschedule bookings may be accommodated depending on availability. We recommend contacting us as early as possible regarding any changes.

Third-Party Payment Providers

Payments are securely processed through third-party payment providers such as Stripe. Cesar's Coffee Cup is not responsible for delays caused by banking institutions or payment providers.

Contact

If you have questions regarding this Cancellation & Refund Policy, please contact us using the details provided on this website.